Regional Operations Manager
Newmarket, ON, Canada
Full Time
Newmarket
Mid Level
Job Location: Newmarket Clinic
Job Type: Full-Time
Schedule: Must work in clinic 4 days a week and 1 day from home
Compensation: $90,000 - $95,000
Number of Vacancies: 1
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Director of Operations, the Regional Operations Manager (ROM) is responsible for driving the success and accelerated growth of the Medicentres business within their region. This includes hands-on management and coaching of the clinic teams in order to meet quality care, customer service, financial, and operational goals, as well as communicating and implementing the organization’s strategic objectives to the clinics. It will also include liaising with community partners and stakeholders, where required.
In addition, the ROM serves as a member of Medicentres’ Leadership team, assisting in the development, planning, and approval of the organization’s future direction. This role is accountable for regional growth through clinic performance optimisation, capacity expansion, and execution of Medicentres’ growth strategy.
PRINCIPAL RESPONSIBILITIES:
Clinic Management and Oversight
We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Please note, AI may be used in the selection and recruitment process.
Job Type: Full-Time
Schedule: Must work in clinic 4 days a week and 1 day from home
Compensation: $90,000 - $95,000
Number of Vacancies: 1
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Director of Operations, the Regional Operations Manager (ROM) is responsible for driving the success and accelerated growth of the Medicentres business within their region. This includes hands-on management and coaching of the clinic teams in order to meet quality care, customer service, financial, and operational goals, as well as communicating and implementing the organization’s strategic objectives to the clinics. It will also include liaising with community partners and stakeholders, where required.
In addition, the ROM serves as a member of Medicentres’ Leadership team, assisting in the development, planning, and approval of the organization’s future direction. This role is accountable for regional growth through clinic performance optimisation, capacity expansion, and execution of Medicentres’ growth strategy.
PRINCIPAL RESPONSIBILITIES:
Clinic Management and Oversight
- Lead a team of up to 15 Clinic Managers and/or Assistant Clinic Managers within the Ontario Region.
- Oversee and manage regional and clinic performance goals including, but not limited to, patient retention, physician retention, patient count, controllable expenses (including clinic labour and supplies), operational targets, EBITDA and clinic growth.
- Visit Ontario clinics a minimum of four (4) days per week for onsite meetings with clinic management and physicians, with regular presence in London approximately once every two (2) weeks.
- Provide leadership and motivation to clinic managers, lead by example, and demonstrate a ‘hands on’ approach in identifying and responding to issues in a timely manner
- Lead the ongoing development of a customer service culture through patient, physician, and staff engagement.
- Work collaboratively with Human Resources regarding human resources activities including recruitment, training, developing staff, performance evaluations, disciplinary procedures, and employee relations
- Conduct regular clinic audits to ensure compliance with operational and service standards
- Leverage strong physician relationships to support panel growth, clinic capacity expansion, and adoption of growth initiatives
- Ensure physicians feel supported, heard, and valued by setting clear expectations for clinic leadership and holding teams accountable for physician experience.
- Maintain regular, visible presence through consistent clinic visits and physician check‑ins to understand concerns, identify risks, and reinforce partnership
- Treat physicians as key stakeholders and customers of the organization, prioritizing their satisfaction alongside patient care and financial performance.
- Liaise with, build relationships with, and manage the satisfaction of all physicians in the region. Proactively deal with concerns, support physician recruitment, and retention of the physician network.
- Work collaboratively with the Operations team to ensure operational initiatives are planned and executed successfully
- Recruit and onboard new clinic managers and assistant clinic managers
- Regularly review clinic manager performance and provide ongoing feedback in a timely manner
- Identify, mentor, and promote the development of successors within the operations team and region
- Identify training needs and development plans and ensure compliance of all internal online training programs
- Facilitate regular and ongoing team communication via conference calls, regional meetings, and clinic visits
- Lead and/or participate in cross-functional project teams to advance strategic and operational projects
- Support the growth of clinics within their region to achieve Medicentres’ growth strategy and business objectives
- Support the acquisition of clinics within the region, and/or the integration of clinics into the Medicentres network
- Participate in and support community involvement and perception of the Medicentres brand
- A proven track record of 3-5 years of progressive management experience overseeing operations in a multi-unit environment
- Ability to travel (valid driver’s license is required). Clinic visits are expected 4 days per week.
- Demonstrated leadership skills with the ability to manage and motivate teams while managing change effectively
- Excellent written and oral communication skills
- Detail oriented with exceptional problem-solving skills
- Ability to work both independently and collaboratively in a team environment
- Demonstrated ability to manage multiple tasks and projects with minimal supervision
- Strong computer skills including Excel
- Ability to handle confidential information in compliance with the Health Information Act guidelines
We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Please note, AI may be used in the selection and recruitment process.
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